Property Owners & Managers

Property Owners & Managers

Property owners and managers play an important role in ensuring organics, recycling, and trash are properly collected and sorted on their properties. Requirements vary depending on whether your building has 1–4 units or 5 or more units, so please select the information that applies to your property below.

Information for managing homes and small residential properties with 1–4 units.

Information for managing buildings with 5 or more units.

Residential Properties (1-4 units)

This section provides information for managing residential properties with 1-4 units.

As a property owner or manager, you are required to:

  • Provide tenants with access to organics, recycling, and trash collection services.
  • Ensure tenants are familiar with proper sorting and recycling practices.
  • Educate tenants on how to prepare and schedule bulky item pickups.

Cart Placement & Support

Place all carts out for collection in the following manner:

  • Face carts toward the street, with the lid opening toward the roadway.
  • Place wheels against the curb (or at the edge of the roadway if no curb exists).
  • Leave at least 3 feet of clearance from obstacles such as parked cars, trees, mailboxes, or fences.
  • Set carts side-by-side with 1 foot of space between each cart.
  • Have carts at the curb by 7:00 a.m. on your collection day and remove them by 8:00 p.m.
    the same day.
  • Only set carts out if they are at least half full.
  • Do not overfill. Lids must be fully closed for collection.

Available residential cart sizes:

If your cart is damaged, you can Request a Repair or Replacement.
Note: Organics and Recycling are only available in the 96-gallon cart size.

Apartments & Condos (5+ Units)

This section provides information for managing apartments and condo buildings with 5 or more units.

Service Requirements & Exemptions

The following requirements apply to apartment and condo buildings with 5 or more units. In limited cases, properties may qualify for an exemption if they meet specific conditions.

REQUIREMENTS:

As a property owner or manager, you are required to:

  • Ensure your building has organics, recycling, and trash collection services.
  • Educate new tenants on expected waste sorting and recycling practices within 14 days of move-in.
  • Provide annual guidance to tenants, employees, and contractors on how to sort waste correctly.

EXEMPTIONS:

Exemptions may be granted when one or more of the following conditions apply:

  • There is not enough space for containers to be safely placed and serviced.
  • The property’s self-haul practices already result in significant waste reduction.
  • The property generates only minimal amounts of organic waste each week.
  • The property is affected by extraordinary or unforeseen events that prevent full compliance.

You can apply for an exemption by completing a waiver form.

Bulky Item Pickup

Apartments and condos with 5 or more units receive up to four free bulky item pickup appointments per calendar year. Property managers are responsible for informing tenants about proper bulky item disposal and ensuring items are scheduled for pickup before being placed outside.

Important: Leaving bulky items on the curb, sidewalk, alleyway, or anywhere on the property without arranging proper disposal is considered illegal dumping and may result in fines.

Schedule a Bulky Item Pickup

Property owners and managers may request service through their designated hauler: